Frequently Asked Questions
Everything you need to know about your skin health journey.
How do I know which products are right for my skin type?
We recommend using our digital Face Mapping tool or visiting a professional skin therapist for a personalized analysis. You can also filter products by skin concern, such as aging, acne, or sensitivity, on our category pages.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as a cruelty-free brand. The majority of our products are also vegan; you can find specific ingredient details on each product page.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your skincare essentials sooner. Tracking information is provided via email once your order ships.
Can I use your products if I have sensitive skin?
Absolutely. Our UltraCalming™ range is specifically formulated to treat and soothe sensitive or reactive skin. We always recommend performing a patch test before introducing a new product to your routine.
Do you offer professional skin treatments?
Yes, Dermalogica products are used by licensed skin therapists worldwide. You can use our store locator to find an authorized professional near you for a Pro60 or Pro30 facial treatment.